[This is just todays fails, I did not record what happend from the previous couple of calls].
Fail 1: Can login to orange account web page but get hidden 500 error, view source and it is about Java unable to access a session java.lang.NoClassDefFoundError.
Fail 2: the page displayed in the browser has no error and no information of any kind showing, so no error handling then.
Fail 3: the error in view source is over 300 lines long and would give any attacker a wealth of information regarding infrastructure and software versions.
Fail 4: The telephone auto prompt system has nothing related the the issue I want to resolve, nothing new there.
Fail 5: Finaly get past the the auto promt to be told that they endevor to pickup within two minutes, over 15 later I get CS rep 1.
Fail 6: CS rep 1 tells me he can not help and transfers me to Billing rep 1.
But does not give BR1 any of my details.
Fail 7: BR1 tries to locate me via post code, the same post code Orange send me stuff, but I do not exist, even though the reason for ringing is related to two items sent to the that address.
Fail 8: Even though I had followed previous CS reps (calls prior to this one) advice, no, BR1 could not help me, please call another number during office hours.
21 minutes to find they could not help me, oh the joy!